Hortonworks Privacy Policy

Effective Date: July 28, 2015

This Privacy Policy is written in English (U.S.) and to the extent you review any translated version of the Privacy Policy, the English version controls.  If you have any questions about this Privacy Policy please contact us at legal@hortonworks.com.

Protecting the individual’s privacy on the Internet is crucial to the future of Internet-based business and the move toward a true Internet economy. Hortonworks has created this privacy policy (the “Privacy Policy”) to demonstrate our commitment to secure and trustworthy Internet commerce and the individual’s right to privacy. This Privacy Policy is effective as to all users of www.hortonworks.com (the “Website”) and the services available on that site , and incorporates by reference the Terms of Use. Terms with initial capital letters used in this Privacy Policy shall have the respective meanings assigned to them in the Terms of Use. The terms “Hortonworks,” “we,” and “our” refer to Hortonworks Inc. The terms “you” and “your” refer to the user or viewer of the Website.

By using this Website, you consent to the collection and use of information as described herein. Hortonworks reserves the right to make changes periodically to this Privacy Policy at our sole discretion. Changes to the Privacy Policy will be posted on this page. Your continued use of this Website after any such changes constitutes your acceptance of the changes and of the revised Privacy Policy.

No matter where you are located, you consent to the processing and transferring of your information in and to the U.S. and other counties. The laws of the U.S. and other countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live. And, your information may be made available to government or law enforcement requests.

Use and Purpose of Collected Personally Identifiable Information

The term “Personally Identifiable Information” means your full name, physical address, email address, telephone number, or any other personal information that, alone or in combination with other information, permits third parties to contact you physically or online.

Hortonworks does not knowingly collect or solicit Personally Identifiable Information from anyone under the age of thirteen (13). If we learn that we have inadvertently obtained Personally Identifiable Information from a child under the age of thirteen (13), we will delete that information as soon as practicable. If you believe that a child under the age of thirteen (13) has submitted Personally Identifiable Information in connection with the Website, please contact us at webmaster@hortonworks.com.

On our Website, we collect Personally Identifiable Information knowingly and voluntarily provided by you when you: (1) register for any service of Hortonworks; (2) submit requests, suggestions, or other communications to us; (3) interact with the Website or Hortonworks in any way that submits, releases or displays your Personally Identifiable Information to Hortonworks. Hortonworks may use your Personally Identifiable Information to:carry out the sales, sales solicitation, shipment of products, complete orders, and provide other services performed by us or third parties;

  • advertise or promote our products or the products of third parties offered through the Website or third party partners;
  • provide after-service or respond to inquiries and/or complaints;
  • carry out marketing data surveys, statistics and/or analysis;
  • create, send and utilize Mailing Lists;
  • provide system maintenance or handle system malfunctions;
  • develop new services and functions;
  • contact you regarding your use of the Website or any Hortonworks service;
  • carry out identity verification and authentication services; and/or
  • other separately and explicitly prescribed purposes.

We may also collect non-Personally Identifiable Information you choose to provide, such as your occupation, affiliated companies, and general location. Additionally, we may collect technical information relating to your mobile phone, mobile device or computer and the way you interact with the Website, such as your IP address, browser type, and aggregate user data. This information is used to identify your internet browser, store your user preferences, authenticate user sessions, provide services, and determine whether you have installed the software necessary to access certain material or applications on the Website. Additionally, we may collect the following information: IP address, host name, domain name, and system and software logs. Hortonworks will use this information to identify, diagnose, and improve the services you have requested.

Third Parties

We will not provide your Personally Identifiable Information to third party advertisers, except as provided in this Privacy Policy, without your permission, however, we may provide non-Personally Identifiable Information, such as your age, interests, or the way you use the Website, to any third party for any purpose including customizing and targeting advertising messages. We may share your Personally Identifiable Information with third parties for the following reasons:

  • we may provide your Personally Identifiable Information to third parties who help facilitate the Website (for example, by providing website development, statistical analyses, data processing, or sending communications to users), but for use solely in connection with facilitating the Website;
  • we may provide your Personally Identifiable Information to financial institutions, credit card companies, collection enterprises, and other enterprises that process payments or represent the buyer or seller to facilitate payment owed to us or to a seller when you submit such Personally Identifiable Information for the purposes of effecting a purchase or other financial transaction;
  • we may provide your Personally Identifiable Information to employees and contractors who owe us a duty of confidentiality in connection with a legitimate business purpose of Hortonworks;
  • we may provide your Personally Identifiable Information to third parties, including, but not limited to, law enforcement agencies, state, local or federal governments, private litigants, and other companies, as may be required to (1) comply with lawful requests such as subpoenas or court orders, (2) comply with applicable state, federal, or local law, (3) prevent fraud or other illegal activities from being perpetrated through the Website, or (4) protect the property, safety, or legal rights of Hortonworks and its users;
  • we may provide your Personally Identifiable Information to any third party whom you have consented to receive your personal information;
  • we may provide your Personally Identifiable Information to affiliated companies or business successors of Hortonworks; and/or
  • we may provide your Personally Identifiable Information to third parties as otherwise separately and explicitly prescribed.

Third Parties Who May Collect Information

The following third parties may collect information through the Website, but (subject to Section 2) such information shall not include Personally Identifiable Information unless you post or publish such Personally Identifiable Information in areas of the Website accessible to other users or the public:

  • third parties that help facilitate the Website may, from time to time, collect information through the Website in the course of providing support;
  • Hortonworks may share Website information with partners for marketing purposes;
  • third parties may collect other information that you voluntarily post or publish through the Website in any way; and/or
  • web-crawlers such as Google or Yahoo may collect information through the Website.

The Website may contain links or references to other websites, including third party advertisers and other unaffiliated websites. We are not responsible for the privacy policies of those websites or of advertisers on the Website, and you should read the privacy policies of each website you visit. This Privacy Policy applies only to information collected through the Website.


The “Sandbox” is Hortonworks’ self-contained virtual machine, including the Hortonworks Data Platform pre-configured to provide a personal, portable and standalone Hadoop environment.  We obtain the following information from users of the Sandbox:

Via registration:  The Sandbox registration form requires users of the Sandbox to provide the following information, which includes Personally Identifiable Information:  full name, address, email, phone number, company name and role and project time frame.

Via Google Analytics:  When you use the Sandbox, we collect certain information via Google Analytics, including but not limited to:  referring site/ad source, your activity (for example, what pages visited and for how long), IP address, browser and operating system, source (which will always be the Sandbox IP address), default language set on your computer, your geolocation (by country) and the frequency and amount of time spent in the Sandbox (by IP address).

Hortonworks will use the above information for several purposes, including but not limited to the uses specified elsewhere in this Privacy Policy and improving the Sandbox (for example, optimizing for a particular browser or creating other language versions).

Online Security

Hortonworks supports secure online shopping using secure server technology because we want your shopping experience
to be simple and safe. Hortonworks will use commercially reasonable measures to safeguard Personally Identifiable Information stored in our servers and databases against loss, theft, and unauthorized disclosure or use. Please be aware that no security measures are perfect, and Hortonworks is under no obligation to use such security measures. Furthermore, we cannot control the actions of third parties with whom you choose to share information. We are therefore not responsible for circumvention of any security measures by third parties or of any unauthorized access or use of your Personally Identifiable Information made by third parties. Any disclosures that you make of your own volition to the Website or anyone else are made at your own risk.

If you ask us to delete your Personally Identifiable Information from our records, we will use commercially reasonable efforts to do so while retaining any record necessary to comply with a governmental authority or applicable federal, state, or local law. Even after removal, however, copies of your Personally Identifiable Information may remain viewable in cached or archived pages or if other users have copied or stored such information. If you would like to contact us about the Personally Identifiable Information you have submitted, please contact us at: legal@Hortonworks.com.


Non-personal information about your mobile phone, computer, or mobile device and the way that you interact with the Website may be collected through the use of small text files known as “cookies,” which can be downloaded to your mobile phone, computer, or mobile device for record-keeping purposes. These cookies are used to identify your internet browser, authenticate user sessions, provide services, and determine whether you have installed the software necessary to access certain material or applications on the Website. Some cookies remain on your mobile phone, computer or mobile device until they are deleted. We use cookies to deliver personalized content, to save you having to re-enter your password repeatedly, to keep track of your shopping cart, and to tailor our information offerings to how you and others use the site.

Financial Information

Our Website includes order forms that you fill out to request information, products, and services. These forms collect your financial information, such as your banking details or credit card numbers. Hortonworks will use any financial information that you submit solely for billing and payment purposes for that special transaction unless you grant permission for further use.


The headings used for the sections in this Privacy Policy are for convenience and reference purposes only and shall in no way affect the meaning or interpretation of this Privacy Policy. The obligations and rights set forth in this Privacy Policy shall survive any termination or expiration of your use of the Website.

Please contact us at legal@Hortonworks.com if you have any questions regarding this Privacy Policy.

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