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Hortonworks Sandbox Forum

can't establish connection to

  • #54653
    Frank Catrine

    I have tried several things but cannot get the Sandbox to work. I get this error every time. Can anyone provide some guidance or suggestions?

  • Author
  • #55353

    Hi Frank,
    Please make sure you can access This should access the Ambari UI. If you can access this URL, please then try This is to access Hue, the Graphical UI to interact with HDP. If that URL does not work, please ssh into the sandbox and execute service hue restart. That will ensure hue is up and running. Please then try it again. I hope this helps.



    Hi Frank,
    Try changing network adaptor settings to ‘Bridged’ and use the IP address that you see on Sandbox start and type IP address:8000 in your web browser. This worked for me.


    C Morrill

    I’m experiencing the same problem with accessing sandbox web interface… I installed vmplayer and sandbox 2.1 (on my Windows 7 laptop). I tried using both host only and NAT and get could not connect on google chrome. I tried Should I be doing something else? Please help. thanks.


    Did you try network adaptor setting as ‘Bridged’?

    Jamie Thomson

    Hello Frank,
    This may or may not help but I shall try anyway…

    I’ve spun up the sandbox for the first time this morning inside hyper-v running on Windows 8. From the host (i.e. Windows 8) OS i can connect to the sandbox via the IP address assigned to it within hyper-v (which in my case is I can also hit the hue endpoint at I can also hit a RESTServer endpoint at

    As I say that may or may not help but if you’d like me to try anything at this end please let me know.


    M Kumar

    I am having the same problem cannot open Web Admin Page
    very frustrating as I installed the 2.1 sandbox on VirtualBox same problem and downloaded and installed VM Ware version and still the same issue.
    Can you help? is the a bug with the Hortonworks build?
    Thinking to try Cloudera now unless this is sorted?
    I am running windows 8.1.

    Dinesh vhatte

    @Jamie Thomson: The notion you suggested works for me. Thanks a lot. I am able to connect to the sandbox via the IP address assigned to it within hyper-v.
    Like I replaced by the assigned IP adress.

    Ulrich Guldborg

    Hi Frank

    You should use the ip you get when you start the sand-box followed by the port eg.


    Nachiket Paluskar

    Hi Guys,

    I have downloaded hortonworks 2.1 sandbox . I am running it through VMware Player 11.2. I have windows 8.1 OS.

    My VMware settings are :
    Network Adapter – HostOnly
    Guest OS – Ubuntu(64bit)

    I have completed the process in VMware but at the end of the process when i try to open or 8000 , my browser does not show anything. Am I missing something here ? are there any Network settings that needs to be done . I am able to access everything in sandbox but not able to get browser UI through .

    Looking for Help

    saranpriya sekar

    hello sir,

    i have installed hdp 2.2 booting was successful i got ip as…when i tried this ip the result was “the web page is not available”.what shall i do?

    Nachiket Paluskar

    type “ip addr show” in vm . then whatever VNET ip it shows .. type that ip in your browser

    saranpriya sekar

    thanks for the reply Mr.Nachiket …where i should type “ip addr show ” in vm?

    saranpriya sekar

    sir, i got ip address as in vm..and i typed it on the browser i got same result as web page is not available..Then i pinged the host ip address it says destination host unreacheable…is there any setting that i have to change?

    Suhas Xavier

    For those who still face this issue, watch this video. It helped me.

    Kamen Mazdrashki

    I faced same issue under Windows 7 – not working at all.
    It turned out, that there is already a process that listens on port 8000.

    My simple resolution was to just map host port 8001 to guest port 8000.

    In resume:
    OS: Win7
    OVA: HDP
    resolution: map host port 8001 to guest port 8000
    url for HUE:

    Andrew Peterson

    In Virtual Box, I setup the network as bridged. This allows CentOS to acquire an IP via DHCP, the IP is not  At the bottom of the VM window in Virtual Box, hover your mouse over the network icon, and the popup will show the active IP address.

    [caption id="" align="alignnone" width="325"]IP address in popup IP address in popup[/caption]

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