HDP Installation Unsuccessful

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This topic contains 5 replies, has 3 voices, and was last updated by  Seth Lyubich 1 year, 8 months ago.

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  • #40833


    I am trying to install hdp on windows server 2008 R2 64 bit,and at the first time it showed a message that installation completed successfully.But when i started the services some services failed so i ran the smoke test and all the components status is failed except for 2 .then i am trying to re-install it but it is not allowing me to re-install.it is showing an error “Installation failed”see the log D:\HadoopInstallFiles\HadoopSetupTools\winpkg.log but these folder is not even created to see the error.

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  • #43559

    Seth Lyubich

    Hi Vimal,

    This seems to be a different issue. Please see OS requirements below. Currently HDP support only 64 bit systems.


    Hope this helps,



    Vimal Raj

    Trying to install hdp 1.3.0 in 32bit windows. And while installing its asking for visual c++ 64 bit. But my windows is 32 bit. Any source to download 32 bit hdp 1.3.0?
    Please share if any source available or any other alternate method to install 64 bit hdp into 32 bit system.?


    Seth Lyubich

    Hi Bharath,

    Can you please make sure that name resolution is configured correctly and that Java and Python home is specified correctly in the environmental variables? Also, can you please share D:\HadoopInstallFiles\HadoopSetupTools\hdp- as it might have more information on the issue.



    Hi Seth
    I have uninstalled the hadoop using the cmd line “msiexec /x “hdp-” /lv “hdp.log” DESTROY_DATA=”yes” “and even tried with “msiexec /i “hdp-” /lv “hdp.log” HDP_LAYOUT=”d:\HDP\clusterproperties.txt” HDP_DIR=”d:\hadoop” DESTROY_DATA=”yes” ” and tried installing it again and it showed the same error.

    here is the “hdp.log” for the error
    MSI (s) (F4:08) [14:27:00:763]: Running as a service.
    CAQuietExec: Error 0x80070001: Command line returned an error.
    CAQuietExec: Error 0x80070001: CAQuietExec Failed
    CustomAction UninstallDeferred returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 14:27:00: InstallFinalize. Return value 3.
    User policy value ‘DisableRollback’ is 0
    User policy value ‘DisableRollback’ is 0
    Machine policy value ‘DisableRollback’ is 0
    Executing op: Header(Signature=1397708873,Version=500,Timestamp=1129476961,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
    Executing op: DialogInfo(Type=0,Argument=1033)
    Executing op: DialogInfo(Type=1,Argument=Hortonworks Data Platform for Windows)
    Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
    Executing op: ActionStart(Name=UninstallDeferred,,)
    Executing op: ProductInfo(ProductKey={5F733BFC-CACA-411F-A6DC-5AA3ED611F1C},ProductName=Hortonworks Data Platform for Windows,PackageName=hdp-,Language=1033,Version=16973824,Assignment=1,ObsoleteArg=0,,,PackageCode={615E9813-C138-4A72-8400-7FEDB5D19DDF},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
    Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    Error in rollback skipped. Return: 5
    Action ended 14:27:00: ExecuteAction. Return value 3.
    Doing action: INSTFAILED
    Note: 1: 2205 2: 3: ActionText
    Action start 14:27:00: INSTFAILED.
    Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

    Note: 1: 2262 2: Error 3: -2147287038
    Product: Hortonworks Data Platform for Windows — Installation failed. Please see installation log for details: D:\HadoopInstallFiles\HadoopSetupTools\hdp-
    INSTFAILED. Return value 3.
    INSTALL. Return value 3.
    === Logging stopped: 10/18/2013 14:27:02 ===
    Note: 1: 1729
    Note: 1: 2262 2: Error 3: -2147287038
    Note: 1: 2262 2: Error 3: -2147287038
    Product: Hortonworks Data Platform for Windows — Configuration failed.
    Windows Installer reconfigured the product. Product Name: Hortonworks Data Platform for Windows. Product Version: Product Language: 1033. Manufacturer: Hortonworks. Reconfiguration success or error status: 1603.
    Grabbed execution mutex.
    Cleaning up uninstalled install packages, if any exist
    MainEngineThread is returning 1603
    === Verbose loggi


    Seth Lyubich

    Hi Bharath,

    Please check forum link below is helpful:


    If you need to reinstall, please try to uninstall HDP first and set DESTROY_DATA=YES.

    Hope this helps.


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