Hortonworks Sandbox Forum

VMWare Sandbox Image Error

  • #23860

    I am experiencing this error with the OVA file provided by HortonWorks:
    The OVF package requires unsupported hardware.
    Details: Line 28: Unsupported hardware family ‘vmx-09’.

    We have an enterprise environment running ESXi 5.0. Does anyone have any ideas?

    Thanks in advance,


to create new topics or reply. | New User Registration

  • Author
  • #23955
    Seth Lyubich

    Hi Victor,

    In general it looks like this error is related to virtual hardware version. However, Sandbox is not supported on ESX. Can we ask why you are trying to import it to ESX? Even, if it works you will need to make network configuration changes on the appliance since host-only adaptor will not work. Another alternative is to deploy HDP using Ambari on ESX, however, it will not have Sandbox features:




    Hello together,

    i use the VM.Workstation 7.1.6 and get the same error-Message.
    If i want to import the file i get the error “The OVA packagename does not match with the ovf.

    Is there a solution ?

    Best regards

    Seth Lyubich

    Hi Lars,

    I am not sure this is the same error. Can you please try to re-download and try to import again?



    Hello Sef,

    I tried ist several Times. Always with the Same result.



    Hi Lars,

    This may be because your copy of VMware Workstation is a bit old (version 7 vs version 9). I don’t know how the workstation versions compare to the Player versions, but I’d guess that it could be an issue as the player version 5 is the latest.


    Carter Shanklin

    Hi Victor,

    The error basically says the Sandbox is built against VM hardware version 9 which my guess is supported only in ESX 5.1. You can use converter or maybe ovftool to convert it to a lower hardware version, version 7 will certainly work for ESX 5.

    Meanwhile I’ll ask the team why we’re using hardware version 9 because I don’t think we depend on anything there.

You must be to reply to this topic. | Create Account

Support from the Experts

A HDP Support Subscription connects you experts with deep experience running Apache Hadoop in production, at-scale on the most demanding workloads.

Enterprise Support »

Become HDP Certified

Real world training designed by the core architects of Hadoop. Scenario-based training courses are available in-classroom or online from anywhere in the world

Training »

Hortonworks Data Platform
The Hortonworks Data Platform is a 100% open source distribution of Apache Hadoop that is truly enterprise grade having been built, tested and hardened with enterprise rigor.
Get started with Sandbox
Hortonworks Sandbox is a self-contained virtual machine with Apache Hadoop pre-configured alongside a set of hands-on, step-by-step Hadoop tutorials.
Modern Data Architecture
Tackle the challenges of big data. Hadoop integrates with existing EDW, RDBMS and MPP systems to deliver lower cost, higher capacity infrastructure.