Your support subscription from Hortonworks is much more than Hadoop support; it is your direct connection with the experts, architects and leaders of the Apache Hadoop community. Hortonworks engineers represent nearly 90 years of development expertise and more than five years deep experience of running Apache Hadoop in production, at scale on the most demanding workloads. A Hortonworks support subscription opens the door to this uniquely qualified and skilled team of Apache Hadoop professionals.
No matter the level, a Hortonworks Hadoop support subscription provides expert technical assistance for organizations implementing solutions based on the Hortonworks Data Platform, powered by Apache Hadoop. Support packages are available to cover the entire application lifecycle: from development and proof-of-concept to QA/test to production and deployment.
With a Hortonworks support subscription, you can be assured your needs are addressed in a timely manner by the Apache Hadoop experts who architect next generation big data solutions.
Key Advantages
Hadoop support from the source
Hortonworks support is backed by the leading contributors to Apache Hadoop open source projects. Hortonworks engineers have contributed more than half of all code to core Apache Hadoop and are uniquely qualified to address technical issues.
Full life-cycle support available
Hortonworks support is not limited to production support only. Packages enable customer success at every step in the lifecycle including development and proof-of-concept stages as well.
Forward-compatibility
As the leading contributor to Apache Hadoop, Hortonworks is uniquely capable of ensuring patches and bug fixes are contributed back to the open source Apache Hadoop projects and included in future editions of the Hortonworks Data Platform.
Support Subscriptions
Developer Subscription
A Developer Subscription assists organizations during the development phase of their Hadoop projects. Developers can interact with the expert Hortonworks support staff to receive guidance on the use of the software and answers for “how-to” questions.
Essentials Subscription
An Essentials Subscription provides expert support through all phases of a project from proof of concept, delivery and production. Included are configuration and installation questions, explanation of routine maintenance and any necessary bug fixes or patches.
Standard and Enterprise Subscription
The Standard and Enterprise Subscriptions provide reliable support for more complicated, mission critical clusters. They provide advanced support options for installation/routine maintenance support and also extend into analysis of performance issues, diagnosis of system/application issues. Support is provided through all phases of a project.
Please read the Hortonworks Support Data Sheet for additional details.
Please contact us to discuss your particular needs or to obtain pricing information.