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Hortonworks Privacy Policy

Last updated: December 1, 2015

Hortonworks has created this privacy policy (the “Privacy Policy”) to demonstrate our commitment to secure and trustworthy Internet commerce and the individual’s right to privacy. This Privacy Policy is effective as to data collected regarding all users of www.hortonworks.com, including the Hortonworks Community Connection and other related websites, (the “Website”) and the services available on the Website (the “Services”). The terms “Hortonworks,” “we,” “us,” “our,” and “ours” refer to Hortonworks Inc. The terms “you,” “your,” and “yours” refer to the user or viewer of the Website or user of the Services, as applicable.

By using this Website, you consent to the collection and use of information as described herein. Hortonworks reserves the right to make changes periodically to this Privacy Policy at our sole discretion. Changes to the Privacy Policy will be posted on this page. Your continued use of this Website after any such changes constitutes your acceptance of the changes and of the revised Privacy Policy.

Use and Purpose of Collected Information

As used herein, the term “Personally Identifiable Information” means your full name, physical address, email address, telephone number, or any other personal information that, alone or in combination with other information, permits third parties to contact you physically or online.

On our Website, we collect Personally Identifiable Information knowingly and voluntarily provided by you when you: (1) register for any service of Hortonworks; (2) submit requests, suggestions, or other communications to us via the Website; (3) interact with the Website or Hortonworks in general in any way that submits, releases or displays your Personally Identifiable Information to Hortonworks.

Hortonworks may use your Personally Identifiable Information to:

  • carry out sales, sales solicitation, shipment of products, delivery of services, completion of orders, and provide other services performed by us or third parties;
  • advertise or promote our products or the products of third parties offered through the Website or third party partners to you;
  • provide support, maintenance or respond to inquiries and/or complaints;
  • carry out marketing data surveys, statistics and/or analysis;
  • create, send and utilize mailing lists;
  • handle system malfunctions, troubleshoot your usage of Hortonworks products or services, or develop additional functionality based on your feedback;
  • contact you regarding your use of the Website or any Hortonworks product or service;
  • carry out identity verification and authentication services; and/or
  • other separately and explicitly prescribed purposes.

By providing Personally Identifiable Information to Hortonworks via the Website, you “opt-in” to receive the electronic communications and targeted marketing referenced herein. You may “opt-out” of any communications using the “Unsubscribe” feature contained in electronic communications. Where required by law, Hortonworks will provide an“opt-in” feature requiring the user to affirmatively agree to receive the electronic communications referenced herein.

We may collect non-Personally Identifiable Information you choose to provide, such as your occupation, affiliated companies, and general location. Additionally, we may collect the following information: IP address, host name, domain name, and system and software logs. Hortonworks will use this information to identify and diagnose issues and to improve the Services you have requested.

Hortonworks expressly requests that you do not provide us with any protected health information (“PHI”), as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), Social Security numbers (unless required for payment purposes), information related to racial or ethnic origin, political opinions, religious or other beliefs, health, sexual orientation, criminal background, or trade union membership.

Cookies

Non-personal information about your mobile phone, computer, tablet or other device used to access the Website  (“Your Device”) and the way that you interact with the Website, such as your IP address, browser type, and aggregate user data may be collected through the use of small text files known as “cookies,” which can be downloaded to Your Device for record-keeping purposes. These cookies are used to identify your internet browser, authenticate user sessions, provide services, and determine whether you have installed the software necessary to access certain material or applications on the Website. We may also use cookies to deliver personalized content, to save you from having to re-enter your password repeatedly, to keep track of your shopping cart, to provide Hortonworks marketing information relevant to your use of the Website, to track Hortonworks marketing campaigns, and to tailor our information offerings to how you and others use the site. Some cookies may remain on Your Device until they are deleted. Please refer to your browser on Your Device to determine how to disable or delete cookies. If you choose to remove or reject cookies, however, this could affect your ability to access certain features or functionality of our Website or Services.

We may also collect certain information regarding your use of the Website or the Services via Google Analytics, including but not limited to:  referring site/ad source, your activity (for example, what pages visited and for how long), IP address, browser and operating system, default language set on your computer, your geolocation (by country), and the frequency and amount of time spent in the Sandbox (as defined below). The Google privacy policy can be reviewed by you at: https://www.google.com/intl/en/policies/privacy/.

Third Parties Who May Receive Information

Except as set forth in this Privacy Policy, we will not provide your Personally Identifiable Information to third parties without your permission.  You consent to Hortonworks sharing your Personally Identifiable Information with third parties for the following reasons:

  • we may provide your Personally Identifiable Information to third parties who help facilitate the Website (for example, by providing website development, statistical analyses, data processing, or sending communications to users), but for use solely in connection with facilitating the Website;
  • we may share your Personally Identifiable Information with Hortonworks’ partners for Hortonworks’ marketing and analytics purposes (we do not sell your information for commercial purposes of third parties);
  • we may provide your Personally Identifiable Information to financial institutions, credit card companies, collection enterprises, and other enterprises that process payments or represent the buyer or seller to facilitate payment owed to us or to a seller when you submit such Personally Identifiable Information for the purposes of effecting a purchase or other financial transaction;
  • we may provide your Personally Identifiable Information to employees and contractors who owe us a duty of confidentiality in connection with a legitimate business purpose of Hortonworks;
  • we may provide your Personally Identifiable Information to third parties, including, but not limited to, law enforcement agencies, state, local or federal governments, private litigants, and other companies, as may be required to (1) comply with lawful requests such as subpoenas or court orders, (2) comply with applicable state, federal, or local law, (3) prevent fraud or other illegal activities from being perpetrated through the Website, or (4) protect the property, safety, or legal rights of Hortonworks and others;
  • we may provide your Personally Identifiable Information to any third party whom you have consented to receive your Personally Identifiable Information; and
  • we may provide your Personally Identifiable Information to affiliated companies or business successors of Hortonworks for the same purposes as stated herein.

In addition, we may provide non-Personally Identifiable Information, such as your age, interests, or the way you use the Website, to any third party for any purpose including customizing and targeting advertising messages.

Third Parties Who May Collect Information

The following third parties may collect information through the Website, but such information shall not include Personally Identifiable Information unless you post or publish such Personally Identifiable Information in areas of the Website accessible to other users or the public:

  • third parties that help facilitate the Website on behalf of Hortonworks may, from time to time, collect information through the Website in the course of providing support;
  • third parties may collect other information that you voluntarily post or publish through the Website in any way; and
  • web-crawlers such as Google or Yahoo may collect information through the Website.

The Website may contain links or references to other websites, including third party advertisers and other unaffiliated websites. We are not responsible for the privacy policies of those websites or of advertisers on the Website, and you should read the privacy policies of each website you visit. This Privacy Policy applies only to information collected through the Website.

Cross Border Transfers

The Website may be accessed from within and outside of the United States. Hortonworks controls the Website from the United States. However, we may share Personally Identifiable Information and non-Personally Identifiable Information for the purposes set forth in this Privacy Policy with partners and third parties who are based outside of the United States.  No matter where you are located, you consent to the processing and transferring of your information in and to the U.S. and other counties. The laws of the U.S. and other countries governing data collection and use may not be as comprehensive or protective as the laws of the country where you live, utilize the Services, or access the Website. Additionally, your information may be made available pursuant to government or law enforcement requests.

Sandbox

The “Sandbox” is Hortonworks’ self-contained virtual machine, including the Hortonworks Data Platform pre-configured to provide a personal, portable and standalone Hadoop environment.  We obtain the following information (which includes Personally Identifiable Information) when users register for Sandbox: full name, address, email, phone number, company name and role and project time frame. Additional information may be collected via Google Analytics as described above.  Hortonworks will use such information for purposes of improving the Sandbox (for example, optimizing for a particular browser or creating other language versions) and for other uses specified elsewhere in this Privacy Policy.

Online Security

Hortonworks supports secure online transactions using secure server technology because we want your online experience to be safe. Hortonworks will use commercially reasonable measures to safeguard Personally Identifiable Information stored in our servers and databases against loss, theft, and unauthorized disclosure or use. Please be aware that no security measures are perfect. Furthermore, we cannot control the actions of third parties with whom you choose to share information. We are not responsible for circumvention of any security measures by third parties or for any unauthorized access or use of your Personally Identifiable Information made by third parties. Any disclosures that you make of your own volition by means of the Website are made at your own risk.

If you ask us to delete your Personally Identifiable Information from our records, we will use commercially reasonable efforts to do so while retaining any record necessary to comply with governmental authority requirements or applicable federal, state, or local law. Even after removal, however, copies of your Personally Identifiable Information may remain viewable in cached or archived pages or if other users have copied or stored such information. If you have any questions or concerns about the Personally Identifiable Information you have submitted, you may contact us at: legal@Hortonworks.com.

Financial Information

Our Website includes order forms that you fill out to request information, products, and services. These forms may collect your financial information, such as your banking details or credit card numbers. Hortonworks will use any financial information that you submit solely for billing and payment purposes for that particular transaction unless you grant permission for other uses.

Children’s Online Privacy Protection Act

Hortonworks does not knowingly collect or solicit Personally Identifiable Information from anyone under the age of thirteen (13). If we learn that we have inadvertently obtained Personally Identifiable Information from a child under the age of thirteen (13), we will delete that information as soon as practicable. If you believe that a child under the age of thirteen (13) has submitted Personally Identifiable Information in connection with the Website, please contact us at legal@hortonworks.com.

California Rights

Once a year, users who are California residents may request from us, free of charge, certain information about the Personally Identifiable Information disclosed to third parties for marketing purposes by Hortonworks (if any). Hortonworks will provide a basic report including, as applicable, the type of Personally Identifiable Information that was shared and the names and addresses of all third parties who received such Personally Identifiable Information in the previous calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to legal@hortonworks.com. Hortonworks is under no obligation to provide such reports absent a written request or more than once per calendar year.

Miscellaneous

The headings used for the sections in this Privacy Policy are for convenience and reference purposes only and shall in no way affect the meaning or interpretation of this Privacy Policy. The obligations and rights set forth in this Privacy Policy shall survive any termination or expiration of your use of the Website. This Privacy Policy is written in English (U.S.) and to the extent you review any translated version of the Privacy Policy, the English version controls.

If you have any questions about this Privacy Policy, please contact us at legal@hortonworks.com.