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Expert support, training and consulting services for the data-driven enterprise

PROACTIVE AND PREDICTIVE SUPPORT FOR THE CONNECTED DATA PLATFORMS

Boost uptime and performance, get rapid case resolution and preventive care, for the Apache Hadoop® stack throughout the entire data application lifecycle, from development to production and expansion.

Business Hours

Monday - Friday | 8am - 6pm

(Local time based on customer location)

Predictive and Proactive

Enhance cluster utilization and health and eliminate issues before they occur with SmartSense™, the industry's first proactive and intelligent support service.


Full Lifecycle

Enabling customer success at every step in the lifecycle including development, proof-of-concept, onboarding and production.


Expertise from the source

Hortonworks engineers have contributed massive amounts code to core Apache Hadoop® and are uniquely qualified to address technical issues.


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The level of support and service we get from Hortonworks is excellent. Hortonworks has been an excellent partner for us on our Hadoop journey.

IT Manager, Fortune 500 Insurance Company

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Hortonworks' response time is quite amazing. The support team helped us with every problem that we faced.

Project Manager, Enterprise Retailer

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After trying other distributions and being dissatisfied with both the level of support and the techical bench depth, we moved to the Hortonworks platform and have been very happy with the quality of the service we have received at all levels.

Senior IT Architect, Enterprise Telecommunications Company

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Hortonworks Support Service Offerings

Hortonworks Support

JUMPSTART

Support for the early stages of data application lifecycle.

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Hortonworks Support

ENTERPRISE

Business-critical support for connected data platforms

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Hortonworks Support

PREMIER

Dedicated and personalized support for entire Hortonworks deployments

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Hortonworks Support

HDP Support

Hortonworks Data Platform (HDP) enables the creation of a secure enterprise data lake and delivers the analytics you need to innovate fast and power real-time business insights.

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Hortonworks Support

HDF Support

HDF collects, curates, analyzes and delivers real-time data from the Internet of Anything (IoAT) – devices, sensors, clickstreams, log files and more.

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PROFESSIONAL SERVICES

PROFESSIONAL SERVICES

Hortonworks Professional Services provides industry-leading consulting and education services that are committed to helping to make your Hadoop vision successful.

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