Hortonworks provides expert technical support subscriptions for organizations implementing solutions based on the Hortonworks Data Platform. Support packages are available to cover the entire lifecycle: from development to proof-of-concept to staging and production deployment. With a Hortonworks support subscription, you can be assured your needs are addressed in a timely manner by the Apache Hadoop experts who are architecting the future of big data solutions.
Key Advantages of Hortonworks Support Subscriptions
Support from the experts – the Hortonworks support organization is backed by leading contributors to the Apache Hadoop open source projects. Hortonworks engineers have contributed more than half of all code to core Apache Hadoop and are uniquely qualified to address technical issues.
Full life-cycle support available – Hortonworks support is not limited to production support only. We have offerings that enable customer success at every step in the lifecycle including development, proof-of-concept and staging.
Forward-compatibility – As the leading contributor to Apache Hadoop, Hortonworks is uniquely capable of ensuring patches and bug fixes are contributed back to the open source Apache Hadoop projects and included in future editions.
Hortonworks Support Offerings
Hortonworks Enterprise Support Subscription - Assists organizations during the proof-of-concept, staging and deployment stages of their Hadoop projects. Included are configuration and installation questions, explanation of routine maintenance, analysis of performance issues, diagnosis of system or application issues and any bug fixes or patches that may be necessary. Enterprise Support is intended for production environments and includes the ability to contact the Hortonworks support team 24×7 with up to one-hour response times.
Hortonworks Standard Support Subscription – Includes all of the same benefits as the Enterprise Support Subscription but without defined SLAs. Standard Support Subscriptions are intended for non-mission critical deployment environments.
Hortonworks Enablement Support Subscription – Assists organizations during the development phase of their Hadoop projects. Developers can interact with the expert Hortonworks support staff to receive guidance on the use of Hadoop software and answers for “how-to” questions.
Hortonworks Support Starter Pack – Assists organizations that require short-term assistance for developing, testing and deploying Hadoop applications.
Please read the Hortonworks Support Data Sheet for additional details.
Please contact us to discuss your particular needs or to obtain pricing information.