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January 04, 2016
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Creating a Single View of Field Services Operations

FireKing offers best-in-class security products for asset protection in retail, commercial, and home office environments.

With Hortonworks Data Platform (HDP®), FireKing now analyzes its operational data to accurately measure the productivity of service technicians, allowing the field service organization to deliver improved customer service while also reducing the costs of servicing safes, cash-management systems, and commercial locking hardware.

Read the Complete FireKing Case Study  

Field Service Challenges Before HDP

FireKing employs over 80 field technicians spread across the continental US, performing nearly 50,000 service jobs per year. Their field operations have generated terabytes of data, but before FireKing adopted HDP the company was unable to combine this data to discover important relationships.

Specifically, FireKing wanted to discover relationships that could provide accurate performance metrics that measured technician productivity. They needed to transform raw operational data into aggregate productivity measures.

FireKing used Hortonworks Data Platform to combine service and payroll data for a single view of technician productivity. FireKing leaders gained confidence in the validity of their KPIs and then used those for proactive planning that drove the business

Deploying the HDP Cluster with SI Partner Softechnologies

The professional services team from Hortonworks SI partner Softechnologies assisted FireKing to deploy an HDP cluster suitable for its use cases. Softechnologies further worked with FireKing to secure the business data, import the data into HDP, and perform the required analytics on the data after it was in place.

The Results: Improved Insight and Confidence in KPIs

Hortonworks Data Platform delivered a 360-degree view of FireKing’s field operations, so the company could optimize field productivity. They noticed marked improvements around three main areas:

  • More Accurate Performance Metrics
  • Improved Staffing Precision
  • Improved Fleet Utilization

What is perhaps most promising about Fireking and HDP, however, is how they plan on using it in the future.

They’re currently exploring uses of GPS data from company vehicles that have been recently retrofitted with a fleet management system.

Additionally, they plan on the introduction of financial and revenue data to place focus on balancing the cost and revenue components of field operations.

To read more about FireKing and how they transformed their business, and especially how they plan on utilizing HDP in the future, check out their case study.



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