Get fresh updates from Hortonworks by email

Once a month, receive latest insights, trends, analytics information and knowledge of Big Data.


Sign up for the Developers Newsletter

Once a month, receive latest insights, trends, analytics information and knowledge of Big Data.


Get Started


Ready to Get Started?

Download sandbox

How can we help you?

* I understand I can unsubscribe at any time. I also acknowledge the additional information found in Hortonworks Privacy Policy.
closeClose button
January 04, 2016
prev slideNext slide

Creating a Single View of Field Services Operations

FireKing offers best-in-class security products for asset protection in retail, commercial, and home office environments.

With Hortonworks Data Platform (HDP®), FireKing now analyzes its operational data to accurately measure the productivity of service technicians, allowing the field service organization to deliver improved customer service while also reducing the costs of servicing safes, cash-management systems, and commercial locking hardware.

Read the Complete FireKing Case Study  

Field Service Challenges Before HDP

FireKing employs over 80 field technicians spread across the continental US, performing nearly 50,000 service jobs per year. Their field operations have generated terabytes of data, but before FireKing adopted HDP the company was unable to combine this data to discover important relationships.

Specifically, FireKing wanted to discover relationships that could provide accurate performance metrics that measured technician productivity. They needed to transform raw operational data into aggregate productivity measures.

FireKing used Hortonworks Data Platform to combine service and payroll data for a single view of technician productivity. FireKing leaders gained confidence in the validity of their KPIs and then used those for proactive planning that drove the business

Deploying the HDP Cluster with SI Partner Softechnologies

The professional services team from Hortonworks SI partner Softechnologies assisted FireKing to deploy an HDP cluster suitable for its use cases. Softechnologies further worked with FireKing to secure the business data, import the data into HDP, and perform the required analytics on the data after it was in place.

The Results: Improved Insight and Confidence in KPIs

Hortonworks Data Platform delivered a 360-degree view of FireKing’s field operations, so the company could optimize field productivity. They noticed marked improvements around three main areas:

  • More Accurate Performance Metrics
  • Improved Staffing Precision
  • Improved Fleet Utilization

What is perhaps most promising about Fireking and HDP, however, is how they plan on using it in the future.

They’re currently exploring uses of GPS data from company vehicles that have been recently retrofitted with a fleet management system.

Additionally, they plan on the introduction of financial and revenue data to place focus on balancing the cost and revenue components of field operations.

To read more about FireKing and how they transformed their business, and especially how they plan on utilizing HDP in the future, check out their case study.



kerry paul says:

nice content!informative blog
thanks for the useful information says: – HP provides a vast range of peripheral devices such as DeskJet, OfficeJet, OfficeJet Pro,
All-in-One and Envy printers etc. The HP printers use the latest technology and advanced features which helps you to print,
copy and scan as well with ease. In order to use the HP printers, you need to install the Printers drivers on your system. says: – The Garmin is the American Company that offers Global Positioning System (GPS), GPS receivers, satellite navigation products, and other consumer electronics. These devices are used and praised by many because of their quality product. Furthermore, the Garmin understands the requirement of their users and gives out an application to manage the Garmin devices. That application is known by name Garmin Express.

HP Printer Offline says:

HP Printer Offline Support Number 1-844-669-3399 USA. Getting Problem with your HP Printer offline issue get HP Printer Offline Support for free. Web:

nikita says:
Your comment is awaiting moderation.

I would appreciate this amazing article i would like to appreciate this have you seen

Sheweta sinha says:
Your comment is awaiting moderation.

Excellent blog here! Also your web site loads up fast! What host are you using?new balance 574 baratas Can I get your affiliate link to your host? I wish my web site loaded up as fast as yours lol

Ayesha Patel says:
Your comment is awaiting moderation.

Ayesha Patel says:
Your comment is awaiting moderation.

Meghna Kaur says:
Your comment is awaiting moderation.

nehasharma says:
Your comment is awaiting moderation.

This is an unbelievable motivating article. I am essentially content with your great work. You put a truly extremely supportive article.

alishasharma says:
Your comment is awaiting moderation.

I must say I impressed with your work. I loved to read such kind of article which is one of these, I’ve found here a lot of interesting information. this site ideal for my knowledge I need.

Leave a Reply

Your email address will not be published. Required fields are marked *