Support for success. Success because of support. Hortonworks has been a company built on support – after all that’s our business model. We innovate big data technology, together with the open source community, and we monetize by selling support. (For the cynical amongst you, no, we do not intentionally make the open source tech difficult or incomplete so as to coerce customers into purchasing support).
We believe in the power of community and are committed to the success of our customers. And we’d like to take a moment to thank our customers for providing their feedback. To all those who ever filled out a post-incident survey in the last 6 months, here is your feedback. Thank you for being part of community and we are privileged to be part of your big data journey
Now, to expand our support offerings, we recently announced a new subscription offering called Flex Support Subscription. A flex support subscription gives enterprises access to a single portable support subscription that “follows you” as your workloads fluctuate over time and across infrastructure. Based on a one year period, enterprises have a usage-based credit system for support, applicable to HDP on-premise, HDP on IaaS, Cloudbreak and HDCloud workloads. This means that you have seamless access to the expertise – regardless of how you choose to run your big data workloads – so you can stack the open source odds in your favor.