I was out visiting our HQ in Santa Clara for the first time last week. My main reason for visiting was to spend time with our industry team to better understand the specific motivations and experiences with customers in different vertical sectors.
As I’m getting back into London life, I’ve been reflecting on things I learnt so thought I’d share some observations ahead of a great new video from T-Mobile Austria…
• The disruptive technology trends in automotive are connectivity, electrification, diverse mobility and autonomous driving. Car manufacturers really are becoming data companies. As an aside, I’d think I’d quite enjoy napping while my car drove me to work… 😉
• There’s only 21 moving parts in a Tesla – who knew?
• For insurance, the data explosion from new and traditional sources combined with changes in its customer engagement model and new predictive variables connected to solvency analysis, claim severity and ‘next best action’ are where it’s at
• In Finance, risk management, cyber security, a 360 degree customer view, data quality, digital banking and fraud detection are up there for our customers’ focus areas with big data
• We have over 20 customers at Hadoop Summit San Jose talk about their experiences with Connected Data Platforms – it’s going to be a cracking event!
• I I discovered I really like peanut butter filled pretzels – a little too much. I wish I hadn’t and didn’t!
• Not altogether new to me but helpful to have it confirmed that customer satisfaction, asset uptime and cost reduction are the main motivations for our power and utility customers globally.
• One of our US customers in the power and utilities space is now able to send 6 million of its customers a weekly snapshot of their energy use. I’d love that as a consumer to understand how and where my money is being spent so regularly. Dishwasher would still be on every day, though.
• In healthcare, it’s clinical improvement, precision medicine, population health and patient experience which are front and centre. One anecdote was that anti-depression tablets take 6-12 weeks to work. 18% of patients subscribed stopped taking them after 4 weeks with 52% of those saying it was because they didn’t work… a very simple example of how equipping doctors to address straight forward facts like that could make such a difference.
• Cyclists on the Creek Trail are really very polite to runners and an after-work swim in the sunshine rocks (and helps in the fight against peanut butter filled pretzels)
• ODPi is focused a non-profit shared industry standards body of which Hortonworks is one of 30 members spanning vendors, like Pivotal, IBM, EMC and CapGemini, plus companies such as Telstra and General Motors.
• In telecommunications, we see our customers mostly concerned with managing the customer experience, new consumer servers and network optimisation.
• I need to go to a game in the Levi stadium next time I’m over, it’s too close not to!
What’s clear from everything I heard last week is that with our 1000+ customers, the team at Hortonworks has built a portfolio of sector-specific use cases which bring the industry factors together with proven value realisation and transformation experience plus technological know-how to equip any customer, in any sector with a path to success.
I’ll be heading to Big Data Analytics 2016 in London on the 23rd June where we have a session to talk through our use cases. In the meantime though, here’s a new video from T-Mobile Austria Kudos to Alex and the team at T-Mobile Austria for the journey they are undertaking with Hortonworks and our partners, including HP and IBM.