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February 02, 2018
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Women in Tech: Part 2 – Global Customer Success Manager

I started my career in inside sales back in 2010. Being in sales taught me the importance of hardwork, practice, and perseverance. It also taught me the importance of loving what you do and having fun while you do it. In 2014 I had the opportunity to start the customer success program at my previous company and I haven’t looked back since. Although I missed the hustle and bustle of sales, I realized that what really motivated me was the opportunity to make a difference with my customers. What I love most is making the most challenging customers change their outlook on the company.

I came to Hortonworks in 2015 as a Customer Success Manager (CSM). While we knew where we wanted to take the team, the hardest part was inspiring others to believe we could do it. I did my best to win over customers and win the trust of my internal counterparts at the same time. As a woman I like to think that we see the world differently. Our ability to empathize with those around us should be considered an asset. In our role, we are expected to understand our customers’ problems and in turn make them our own. Today, I manage a group of 10 CSMs in both Bangalore and Santa Clara. I have the opportunity to work with almost every department of the company. My role continues to evolve and change daily. On days when I feel like I don’t know what path to take I look back on what I’ve learned throughout my career. I think about my spirit of perseverance and remember my hardest challenges are building me to be ready for future challenges.  

Women tend to see the different sides of situations. Many times it’s our ability to carefully analyze a situation that helps us spot the gaps. What I believe I need to work on is my voice and how to articulate what I see as a roadblock or potential problem. If we can work on how to back our concerns with data and paint the bigger picture well we can prevent most of the “I told you so” moments from ever happening.

Please leave a comment if you have any thoughts or questions, I would love to connect with you!



Agraj Bhartiya says:

#Womenpower. Truly inspiring and motivating.

Joanel Bernardo says:

There are so many skills and view points we bring to the table. #collaboration

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