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Sr. Technical Writer – Data Access

Product Management | Santa Clara, CA - HQ

Hortonworks is focused on accelerating the development and adoption of Apache Hadoop. Together with the Apache community, we are making Hadoop more robust and easier to use for enterprises and more open and extensible for solution providers. Technical Writers are responsible for writing and delivering technical product documentation to our customers. This role requires initiative, drive, and a willingness to build prescriptive, goal-oriented content that supports customer needs. The right candidate has the ability to quickly learn complex technical concepts and understand what customers do with the functionality in order to provide the necessary supporting documentation. The candidate has demonstrated ability to work effectively with a global technical team.

RESPONSIBILITIES 

  • Working with a cross-functional team, identify and write content required for customers to install, administer, use, and troubleshoot Hadoop on Linux for cloud and on-prem environments. 
  • Produce conceptual material that explains technical concepts quickly and effectively to system administrators.

  REQUIRED SKILLS AND EXPERIENCE:

  • 5 – 7 years technical writing experience supporting enterprise software, in the field of enterprise servers or relational databases.
  • Practical writing experience for manageability or operations products for cloud and data center environments.
  • Experience with markup authoring languages such as Docbook  or Dita XML and structured authoring in general.
  • Demonstrated work experience with source control/content management tools such as Git and Github.
  • Experience using Linux (CentOS, RedHat, Ubuntu, or SuSE).
  • Deep knowledge of SQL and related products.
  • Ability to learn new technical concepts quickly and create create goal-based product documentation.
  • Ability to collaborate with developers and other writers to reach solutions.
  • Ability to collaborate with a cross-functional team to identify customer goals and the content required to meet them.
  • Clear and concise writing style.
  • Ability to adapt to changes in requirements and responsibilities.
  • Well-developed interpersonal and communication skills.
  • Excellent planning and organizational skills.
  • Excellent editing and proof-reading skills.

PREFERRED SKILLS AND EXPERIENCE:

  • Experience writing for Business Analytics software or Data Clusters.
  • Experience with Hadoop.
  • Experience writing in an Agile environment.
  • Experience with contributing to an open-source documentation project.
  • Experience writing for a systems administrator audience.

 

Security roles and responsibilities shall include the following requirements: 

i. implement and act in accordance with the organization's information security policies; 
ii. protect assets from unauthorized access, disclosure, modification, destruction or interference; 
iii. execute particular security processes or activities; 
iv. ensure responsibility is assigned to the individual for actions taken; and 
v. report security events or potential events or other security risks to the organization. 

 

ABOUT HORTONWORKS (NASDAQ – HDP)

Hortonworks is a leading open source technology company powering the next generation of data applications. Our 100% open source platforms (HDP and HDF), powered by Apache Hadoop and Apache NiFI, provide an open and stable foundation for enterprises to build and deploy big data solutions. Hortonworks is the trusted source of information for Open Source Data projects and along with the Apache community is making the extended Hadoop ecosystem robust and easier to manage and use. Hortonworks provides unmatched technical support, training and certification programs for enterprises, systems integrators and technology vendors. 

For more information, visit www.hortonworks.com

Hortonworks and HDP are registered trademarks or trademarks of Hortonworks, Inc. and it's subsidiaries in the United States and other jurisdictions.  

EOE/M/F/Vet/Disability. Hortonworks is an Equal Opportunity Employer in accordance with VEVRAA and Section 503 regulations. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 

 

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Sr. Technical Writer – Data Access | Product Management | Santa Clara, CA - HQ

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