newsletter

Get fresh updates from Hortonworks by email

Once a month, receive latest insights, trends, analytics information and knowledge of Big Data.

AVAILABLE NEWSLETTERS:

Sign up for the Developers Newsletter

Once a month, receive latest insights, trends, analytics information and knowledge of Big Data.

cta

Get Started

cloud

Ready to Get Started?

Download sandbox

How can we help you?

* I understand I can unsubscribe at any time. I also acknowledge the additional information found in Hortonworks Privacy Policy.
closeClose button

Premier Support Engineer (New York)

Support | New York

Ideal location:  Greater NYC Metro Area

Primary Customer Responsibilities

  • Holistic coordination between the customer and other Hortonworks organizations across the full HDP deployment lifecycle.
  • Trusted point of contact for technical customer feedback to product management, engineering and sales.
  • Regular briefings on Hortonworks Data Platform releases and roadmap.
  • Active coordination across third party support relationships on behalf of the customer.
  • Coordinate triage and prioritization of customer questions and enterprise support tickets.
  • Quarterly business reviews of support activity and recommendations
  • Fast-track escalations, identify trends, and develop action plans to mitigate/avoid issues.
  • Root cause analysis reports on any Severity 1 incidents including recommendations to improve proactive management of Hadoop deployments
  • On-site support during critical phases of Hadoop deployments, such as initial production rollout, to troubleshoot issues and minimize downtime (up to 10 on-site days per year)
  • Remote planning assistance for critical milestones including upgrade planning and for making the best use of new product capabilities.
  • Maintain customer dashboard with relevant product and support metrics

 Job Requirements:

  • Bachelors degree in Computer Science or Computer Engineering
  • Open Source experience is a key requirement
  • 5 years of technical support experience
  • 2 years of enterprise account management
  • Demonstrated ability to manage technical projects and processes
  • Ability to collaborate and partner with internal teams
  • Demonstrated creative problem solving ability
  • Professional oral, presentation, and written communication skills
  • Experience with supporting Java applications running on Linux or Windows
  • Ability to quickly learn and pick up new technical concepts
  • Strong knowledge of networking concepts (TCP/IP, DNS, etc.) and ability to troubleshoot complex networking issues in a Linux or Windows environment
  • Experience with database or in a big data platform/company a plus
  • Hadoop knowledge and skills a big plus

 All employees are required to adhere to all Hortonworks employment policies, including without limitation information security policies.

ABOUT HORTONWORKS (NASDAQ – HDP)

Having gone public with its IPO in December 2014, Hortonworks is experiencing extraordinary growth as we deliver essential support to the burgeoning big data and IoT communities. Hortonworks is an industry leading innovator that creates, distributes and supports enterprise-ready open data platforms and modern data applications that deliver actionable intelligence from all data: data-in-motion and data-at-rest. Hortonworks is focused on driving innovation in open source communities such as Apache Hadoop, Apache NiFi and Apache Spark. Along with our 2,100+ partners, Hortonworks provides the expertise, training and services that allow customers to unlock transformational value for their organizations across any line of business.

For more information, visit www.hortonworks.com.

Hortonworks, Powering the Future of Data, HDP and HDF are registered trademarks or trademarks of Hortonworks, Inc. and it's subsidiaries in the United States and other jurisdictions.

EOE/M/F/Vet/Disability. Hortonworks is an Equal Opportunity Employer in accordance with VEVRAA and Section 503 regulations. 

EEO Law

 

« Back to current openings
Apply Now

Application for employment at Hortonworks

Premier Support Engineer (New York) | Support | New York

Thank you for considering a career at Hortonworks. Please take a minute to fill out the following form. After you have completed your application an email will be sent to you with information about how to check the status of your application.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

« Back to current openings