As a Hortonworks Engagement Manager, you will manage the customer lifecycle across engagements, focused on maximizing our customer satisfaction while driving adoption and success of programs utilizing modern data technologies and practices. You will serve in different program leadership roles for multiple concurrent customer accounts.
Lead, and function as chief advocate, for our technical resources, spanning multiple concurrent engagements
Identify and orchestrate customer and engagement lifecycles from discovery and contracting through close out and mentoring for cross-functional customer, Hortonworks, and partner stakeholders
Function as Lead, SME, Mentor, and Trusted Advisor to customer business and management teams, focusing on helping them derive business value through modern data technologies
Provide consulting services as part of active engagements, focused on best practices in developing and deploying Hortonworks solutions, organizational change management and design, project and program design and delivery, etc.
Contribute to the development of repeatable methodologies and tools designed to scale Hortonworks’s services capabilities, promote repeatable customer engagements, and lower delivery risk
Function as facilitator across business and technical discussions and workshops to ensure engagement scope, delivery, and outcomes are aligned with customer tactical and strategic acceptance criteria
Support and/or lead customers through the design and management the execution of the strategy for IT processes and methods around a modern data architecture, including but not limited to:
Defining and setting standards, policies, and best practices for IT processes, and identifies tools to support the processes
Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives.
Support customer teams in developing and implementing short- and long-term platform roadmaps enabling them to meet business and product objectives.
Function as a consultant for customers are they lead and maintain the design, architecture, and technical strategy activities for all components within a modern data architecture.
Help customer clearly define their objectives and a charter of their modern data architecture
Facilitate Use Case Discovery Workshops
Collaborate with customer on ROI/Business Case Development
Help customer conduct Gap Analysis (skills, tech and process)
Develop and propose a Training and Transformation Plan based on customer needs
At least 4+ years’ experience in customer-facing leadership positions (internal or external), preferably with a consulting background or mandate
Prior experience managing emerging / disruptive technology projects or programs and managing the building of large scale distributed data processing systems/applications or large-scale internet systems involving data architecture, data integration, business intelligence and data analytics
Consulting background, with proven experience to design, implement and deliver enterprise software solutions
Strong organizational skills with an ability to manage competing client demands
Ability to interact and communicate with both technical and business leadership
Excellent written and verbal communication, interpersonal, presentation, and analytical skills
Ability to travel up to 50% percent of the time, including international
B.S./B.A. degree or equivalent work experience
Deep knowledge and experience of multiple project delivery methodologies (Scrum, LEAN, Waterfall)
Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, data science, data governance, analytical tools, languages, or libraries (e.g. SAS, SPSS, R, Mahout).
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