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Salesforce Administrator/Analyst Consultant

Sales - Operations | Santa Clara, CA - HQ

Title: SFDC Administrator/Analyst (Consultant)

Location: Santa Clara, CA.

Hortonworks is looking for a Salesforce.com Administrator to join our Field Operations team to help maintain and drive enhancements to our SaleForce platform. The candidate must have hands-on administration and configuration skills with the latest SalesForce tech, the ability to handle first-level user support/training requests, and experience designing advanced reports and dashboards. He/she must have a service-oriented mindset and enjoy working and supporting the business functions.

Experience with Sales Cloud, Service Cloud, Communities implementations, mobile and integrations are a must.   

 Key Tasks & Responsibilities:

  • Handle basic Salesforce.com user administration tasks including access management, permission sets, role assignments, uploads, data backups, etc.
  • Support and drive projects, including documentation of business requirements, solution and technical design, test plan design and coordination of testing with business users.
  • Provide first-level support to the field, including issue identification, and resolution/escalation
  • Provide ad hoc training to Salesforce users as required, to help expand knowledge and adoption of Salesforce’s capabilities.
  • Handle ad hoc reporting requests, and optimize the user experience related to Reports and Dashboards
  • Monitor and analyze site metrics, system performance, and user activity
  • Maintain data quality through ongoing data analysis, record de-duplication, and other related tasks, and identify and remediate break points or loop holes that contribute to bad data
  • Prepare data files and upload the data into SalesForce using Apex Data Loader and third party tools such as CRMfusion’s DemandTools
  • Manage SFDC security including roles, profiles, sharing rules, workflows and groups
  • Design and implement custom objects and advanced functionality using Apex and Visualforce
  • Design and build custom apps using declarative functionality and code
  • Evaluate 3rd party solutions and app exchange packages based on project need or business request 
  • Identify and evaluate new capabilities to “activate” within the Hortonworks SalesForce footprint
  • Manage and coordinate development activities and releases with external development teams and Hortonworks IT 
  • Evaluate existing and future SalesForce release features for business benefit and prescribe rollout plans, including socialization, training, communication, testing and release management

Desired Skills and Experience

Skills & Attributes:

  • Strong SalesForce administration, configuration and reporting skills.
  • Project Management Coordination and documentation experience.
  • Familiarity /experience in Agile/Scrum methodology
  • Ability to effectively communicate across departments to define problems and present solutions at all levels of the organization
  • Ability to help translate customer requirements into design specifications
  • Flexible and creative thinker with an appreciation for complex business problems 
  • Comfortable working with diverse stakeholder groups
  • Strong facilitation skills 
  • Detailed understanding of SalesForce data model, platform architecture and advanced functionality
  • Pro-active collaborator and self-starter

Experience Requirements:

  • Minimum 5 years of Salesforce.com administration, with 7+ years of total business experience
  • Demonstrated experience with the new Lightning framework and Process Builder
  • Experience implementing and/or supporting Sales Cloud, Service Cloud and Communities 
  • Experience with Territory Management, Lead Management and Sales Life Cycle processes
  • Experience with Marketing and Support systems and processes and integration points with SalesForce
  • Experience with structured software development methodologies/processes, including testing, change management and release management
  • Familiarity with Web Services (SOAP or REST) is desirable
  • Experience working in an Enterprise software, SaaS and B2B environment 
  • BS or BA required

ABOUT HORTONWORKS (NASDAQ – HDP)

Having gone public with its IPO in December 2014, Hortonworks is experiencing extraordinary growth as we deliver essential support to the burgeoning big data and IoT communities. Hortonworks is an industry leading innovator that creates, distributes and supports enterprise-ready open data platforms and modern data applications that deliver actionable intelligence from all data: data-in-motion and data-at-rest. Hortonworks is focused on driving innovation in open source communities such as Apache Hadoop, Apache NiFi and Apache Spark. Along with our 2,100+ partners, Hortonworks provides the expertise, training and services that allow customers to unlock transformational value for their organizations across any line of business.

For more information, visit www.hortonworks.com 

Hortonworks, Powering the Future of Data, HDP and HDF are registered trademarks or trademarks of Hortonworks, Inc. and it's subsidiaries in the United States and other jurisdictions.


 All employees are required to adhere to all Hortonworks employment policies, including without limitation information security policies.  

EOE/M/F/Vet/Disability. Hortonworks is an Equal Opportunity Employer in accordance with VEVRAA and Section 503 regulations. <span<stronghttp://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf 

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Salesforce Administrator/Analyst Consultant | Sales - Operations | Santa Clara, CA - HQ

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