By decommissioning its legacy data warehouses and databases, the company has been able to gain an unprecedented level of insight into energy consumption via smart metering, billing, but also customer service experience and the way engineers can work in a smarter and more efficient way. Centrica has also been able to create several mobile applications that harness the value of the company’s datasets, in order to provide a personalized customer service, increase safety in the workplace and a smarter way of calculating insurance policies. Big data technologies have had a tremendous impact on the way Centrica is handling both internal and external processes.
By aggregating the data and analyzing it, the team has been able to provide very accurate smart energy reports. As a result, customers have been able to gain a better understanding of their energy usage, by looking at consumption peaks and time of the day, with an accurate representation of how their money is spent. Considering the energy industry has always relied on estimates to operate, the introduction of smart metering based on data analysis has reshaped the way Centrica has been able to monitor energy usage and issue accurate bills, rather than rely on estimates. Data can be easily collected, sorted and analyzed every 30 minutes for the most reliable and accurate reporting.