As far as future developments are concerned, Hortonworks Connected Data Platforms will allow Centrica to develop additional sets of applications based on data analytics, with a view to improving the accuracy through which services are delivered. Centrica has already made significant strides in data discovery through its 4 million home visits per year, revolutionising how its marketing team is communicating to customers about their next best course of action. This approach goes against the grain of more traditional approaches to communications, such as mass mailers.
From a technology point of view, the team is looking to the Cloud to help further reduce Centrica’s datacentre footprint by stretching and offloading processes to help manage costs better. Furthermore, it will serve new business processes better suited to that environment.