FireKing Case StudyDOWNLOAD CASE STUDY
Hortonworks Data Platform delivered a 360-degree view of FireKing’s field operations, so the company could optimize field productivity.
The JCR helps FireKing assess the overall productivity of its field technicians. Previous methods for collecting and processing raw productivity data were time consuming, tedious, and error-prone. With Hortonworks Data Platform, FireKing now uses reliable field operations and payroll data to get the most accurate performance metrics on its technicians.
FireKing’s 80 field technicians each operate a service truck carrying high-value inventory. Small improvements in the utilization of FireKing field technicians can have an enormous effect on quality of service and the utilization of company trucks. Hortonworks Data Platform gives FireKing continuous insight from a single view of its operations—insight necessary to better deploy its field technicians and operations resources.