FireKing employs over 80 field technicians spread across the continental US, each driving a company truck. In addition, FireKing leverages a network of third-party contractors for a portion of service delivery. These field service workers perform nearly 50,000 service jobs per year.
A mobile solution electronically captures the entirety of field operations data, which has grown to terabytes. FireKing also retains some operational data within the HR payroll system, but the company had never been able to combine and correlate these separate data sets to discover important relationships.
In an effort to optimize the impact of its field service personnel, FireKing uses three different performance metrics to measure technician productivity: Job Completion Rate (JCR), Stops Per Day, and Utilization. This is of critical importance to FireKing, as David Goffinet, CIO at FireKing reasons, “This affects us from a financial point of view, but it also makes for a happier customer.”
The company manually converted its raw operational data into these aggregate productivity measures, which left doubt as to the validity of its final results. In fact, FireKing had important questions about the raw data itself:
FireKing used Hortonworks Data Platform to combine service and payroll data for a single view of technician productivity. FireKing leaders gained confidence in the validity of their KPIs and then used those for proactive planning that drove the business.
FireKing Security Group manufactures a broad array of security products with best-in-class service and support for businesses around the world. The products and services they offer focus solely on protecting customers' assets, people, and vital information. FireKing’s headquarters are located in New Albany, Indiana.