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Operational Services

Overview

Cloudera Operational Services is a subscription service that manages customers’ Cloudera environments on a 24/7/365 basis by a team of expert Cloudera engineers.


Benefits

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Streamlined Deployments

  • Abstract away the complexity of building, deploying and managing data and analytics projects by letting Cloudera experts take care of critical platform tasks
  • Enhance the success of big data implementations by leveraging industry best practices

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Higher Reliability

  • Increase reliability of Cloudera environments by applying latest upgrades and patches, hotfixes, failover testing, multi-tenant management and root cause analysis.

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Rapid Time to Insight

  • Enable customers to be up and running quickly with their data and analytics implementations

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Enhanced Resource Utilization

  • Focus your IT resources on building value-add data applications, while Cloudera expert engineering manages and maintains the platforms

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Operational Efficiency

  • Take advantage of Cloudera proven track record of supporting data and analytics platforms at leading companies, to run your demanding workloads at scale
  • Deploy and implement upgrades seamlessly

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Access to Innovation

  • Gain access to the latest innovations in open source through latest Cloudera releases.

Operational Services Details

**
Express
Gold
Platinum

Core Features
 
 
 

Management Coverage
24/5 Excluding Holidays
24/7
24/7

Updates, Patching, and Hotfixes

Upgrades
Express Upgrade
Express Upgrade
Rolling or Express Upgrade

Monitoring and Reporting
 
 
 

Weekly Reporting

Capacity Monitoring

Scheduled Review Call
 
Monthly
Weekly

Incident Root Cause
 

Capacity Planning
 

Multi-Cluster
 
 
 

Multi-Tenancy Management
 
 

Multi-Cluster Interoperation
 
 

Multi-Cluster Replication
 
 

Multi-Cluster Failover Testing
 
 

Customer Stories

TechnipFMC
TechnipFMC is a global leader in oil and gas projects, technologies, systems, and services to provide their clients with deep expertise across subsea, onshore/offshore and surface projects. The company’s vision is to...
Micron
Micron Technology, Inc. is an American global corporation based in Boise, Idaho. The company is one of the largest memory manufacturers in the world, producing many forms of semiconductor devices, including dynamic...
JIDO
The Joint Improvised Threat Defeat Organization (JIDO) is a combat support organization of the U.S. Department of Defense. JIDO's core mission is to "counter improvised threats with tactical responsiveness and...