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Operational Services

Download Solution Brief

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Overview

Hortonworks Operational Services is a subscription service that manages customers’ HDP and HDF environments on a 24/7/365 basis by a team of expert network operations center (NOC) engineers.


Benefits

administrator

Streamlined Deployments

  • Abstract away the complexity of building, deploying and managing big data projects by letting Hortonworks experts take care of critical platform tasks
  • Enhance the success of big data implementations by leveraging Hortonworks best practices

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Higher Reliability

  • Ensure the operational continuity of production environments through 24x7x365 management coverage
  • Increase reliability of HDP and HDF environments by applying latest upgrades and patches, hotfixes, failover testing, multi-tenant management and root cause analysis.

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Rapid Time to Insight

  • Enable customers to be up and running quickly with their big data implementations

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Enhanced Resource Utilization

  • Focus your IT resources on building value-add data applications, while Hortonworks expert engineering and NOC team manages and maintains the platforms

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Operational Efficiency

  • Take advantage of Hortonworks proven track record of supporting big data platforms at leading companies, to run your demanding workloads at scale
  • Deploy and implement upgrades seamlessly

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Access to Innovation

  • Gain access to the latest innovations in open source through latest HDP and HDF releases.

Operational Services Details

Feature
Gold
Platinum

Core Features
 
 

Management Coverage
24x7x365
24x7x365

HDP Product Coverage
Enterprise Plus
Enterprise Plus

HDF Product Coverage
Add-on
Add-on

Scheduled Updates and Patching
Yes
Yes

Upgrades
Yes - Express Upgrade
Yes - Rolling or Express Upgrade

Hotfixes

Monitoring and Reporting
 
 

Weekly Summary Report (automated)

Capacity Monitoring

Chargeback Reporting

Review Call
Monthly
Weekly

Quarterly On-site Architecture Review

Incident Root Cause Analysis

Backup Management

Capacity Planning and Forecasting

Proactive Failover Testing

Multi-Tenant YARN/HDFS Management

Multi-Cluster
 
 

Multi-Cluster Interoperation

Multi-Cluster Replication Management

Multi-Cluster Proactive Failover Training

Customer Stories

TechnipFMC
TechnipFMC is a global leader in oil and gas projects, technologies, systems, and services to provide their clients with deep expertise across subsea, onshore/offshore and surface projects. The company’s vision is to...
Micron
Micron Technology, Inc. is an American global corporation based in Boise, Idaho. The company is one of the largest memory manufacturers in the world, producing many forms of semiconductor devices, including dynamic...
JIDO
The Joint Improvised Threat Defeat Organization (JIDO) is a combat support organization of the U.S. Department of Defense. JIDO's core mission is to "counter improvised threats with tactical responsiveness and...