With deep knowledge of your business and the environment, your premier support engineer proactively identifies trends and develops action plans to avoid outages.
Premier support engineers help triage, prioritize and process open cases, continuously interfacing with product management and engineering.
Providing regular and frequent reviews, public roadmap briefings and new use case explorations, your premier support engineer will help you maximize the value of your data and deployment.
Hortonworks Premier - Deepest Relationship
Premier service is platform independent and covers both HDP and HDF