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Premier Support Subscription

Personalized attention and elevated response by the premier support engineers designated to your organization

Hortonworks Premier Support Service goes above and beyond business critical support by bringing specialized services to your organization. Premier services are delivered by a separate team of engineers who are dedicated only to serving premier customers. Premier service engineers who are assigned to your organization, deliver proactive high-value services because they will be equipped with a deep understanding of your business and your entire Hortonworks deployment.

Hortonworks Premier is available to Hortonworks customers who have active enterprise level support subscription for HDP® and/or HDF.

Personalized attention and elevated response by the premier support engineers designated to your organization

High-touch, specialized care

With deep knowledge of your business and the environment, your premier support engineer proactively identifies trends and develops action plans to avoid outages.

Expedited resolution

Premier support engineers help triage, prioritize and process open cases, continuously interfacing with product management and engineering.

Maximum value

Providing regular and frequent reviews, public roadmap briefings and new use case explorations, your premier support engineer will help you maximize the value of your data and deployment.

Hortonworks Premier - Deepest Relationship

Premier service is platform independent and covers both HDP and HDF

 
Premier Support
Dedicated Support

Point of Contact
Premier Support Engineer (PSE)
Dedicated Support Engineer (DSE)

Maximum assigned customers
4
1

Business days on site
10
40

Problem resolutions

Interface to PM and Eng.

Reviews and Meetings

Planning

Extended Proactive Support