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New Support Portal Introduction & Tips for Maximizing Your Subscription

Date
27 April 2018
Time
09:00 AM PT
Duration
90 mins
WATCH
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Hortonworks is in the business of delivering support for our cutting-edge suite of open source products. Our Customer Success team is constantly innovating to provide the best customer experience in the industry. We are excited to host a webinar that will reveal some upcoming changes to the Support Portal. We will also review some best practices that your team can follow to get the most out of Hortonworks Support.

In this webinar, you can expect to see:

  • A walk-through of the new Support portal and an explanation of the new features
  • Best practices for creating, monitoring and escalating cases
  • An explanation of why SmartSense is pivotal to success
SPEAKERS
Hortonworks Customer Support Team