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Predictive Insights, Omnichannel Reporting, Customer 360 View – With Tech Mahindra and Hortonworks

Recorded on September 9th, 2015

Join us to hear how telecommunications service providers, retailers, and other consumer centric organizations can leverage Hadoop to gain access to predictive analytics, form a single view of their customer’s journey across channels and get a 360 degree voice of their customers. In this webinar, you will also learn how to dramatically enhance your customers’ overall experience incorporating data from multiple sources, both structured and unstructured from internal and external sources including:

  • Incorporating customer call center voice to text data
  • Network operations center data traffic
  • Network equipment data
  • Customer sentiment data from social media

Combined with other sources you can gain real-time customer insight and manage next-best-action to better support your customers.​ In this webinar, you’ll see a demo of the Tech Mahindra Analytics Platform, which provides a value added intelligent analytics layer on top of Hadoop that seamlessly helps customers to maximize their business value.

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